"IP contact centers are proliferating, but they still pose a set of potential gotchas that businesses need to beware of as they consider upgrading from the TDM world, experts say." read more » DiscussBury
"Google Profiles lets people use the page as a contact conduit without sharing their e-mail address. Google Profiles have become a bit more socially useful, with the search giant adding..." read more » DiscussBury
