Search results for contact

IP contact centers pose significant challengesOpen in New Window
"IP contact centers are proliferating, but they still pose a set of potential gotchas that businesses need to beware of as they consider upgrading from the TDM world, experts say." read more »
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Google Profiles now an e-mail-free point of contactOpen in New Window
"Google Profiles lets people use the page as a contact conduit without sharing their e-mail address. Google Profiles have become a bit more socially useful, with the search giant adding..." read more »
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Converting from a legacy PBX to a VoIP-based contact centerOpen in New Window
"Today we're highlighting one company's experiences as it converted from a legacy PBX to a VoIP-based contact center." read more »
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