Chris Kanaracus of IDG news brings details of a new internet marketing feature within Microsoft's Dynamics CRM Online. It will allow users to capture sales leads from company websites, create search engine campaigns and also features many other capabilities. read more » DiscussBury
Ryan Stewart writes an interesting article on Entellium's decision to implement their CRM as a desktop RIA - moving away from a browser only model. He discusses their love for .NET and WPF (both Microsoft products) and their decision to follow video game design techniques in some areas (e.g. pick up and use ease of use). read more » DiscussBury
"Today, Microsoft released Dynamics AX 9000, a major update that adds Role Centers, increased business intelligence, and myriad other new features to what many consider to be the best of Microsoft's..." read more » DiscussBury
Chris Kanaracus reports, "RightNow CRM users can now automatically send customers a survey following an online chat session with an agent..." read more » DiscussBury
CRM software vendors are taking new approaches to offer better vertical CRM options to their customers. This includes the use of SaaS which allows more rapid deployment of upgrades at lower costs and read more » DiscussBury
Web 2.0 technology is becoming a central focus in the CRM realm. This fact is reinforced at the Gartner CRM Summit where there is a heavy emphasis on the utilization of web 2.0 to increase the effect read more » DiscussBury
