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Ofcom warns telcos over hidden customer penaltiesOpen in New Window
Avatar Posted by davemackey 1 day 16 hours ago (http://go.theregister.com)
Category: internet | Tags ofcom, warns, telcos, hidden, customer, penalties,
Embiggen that small print, youTelecoms companies must be clearer about additional charges they levy and must help customers to understand them better, telecoms regulator Ofcom has said.… read more »
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Alaska Air Taps Oracle To Build Customer LoyaltyOpen in New Window
Avatar Posted by davemackey 6 days ago (http://feeds.informationweek.com)
Category: software | Tags alaska, air, oracle, customer, loyalty, software,
"The airline has implemented the Siebel loyalty program software designed to shift the focus away from revenue-draining free miles and more toward personalized service." read more »
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Service Desk Software Is Here To Help -- ReallyOpen in New Window
Avatar Posted by MargaretM 18 days ago (http://feeds.informationweek.com)
Category: other | Tags michael biddick, service-desk, customer, it leaders, apps, ,
Michael Biddick writes "Service-desk applications should be a critical lifeline for customer support. But they can become the source of unrelenting daily frustration, or a lost opportunity to improv read more »
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The cost of poor customer serviceOpen in New Window
Avatar Posted by davemackey 18 days ago (http://www.networkworld.com)
Category: other | Tags cost, customer, service, , , ,
"Loyal customers can be tough to find. So why do some companies run them off with crappy customer service? Often because the employees who care have no authority to fix problems, and those with the read more »
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Canadian IT Exec Accused of Stealing Customer DatabaseOpen in New Window
Avatar Posted by davemackey 35 days ago (http://www.byteandswitch.com)
Category: security | Tags canadian, it, stealing, customer, database, ,
"Data on more than 3.2M prospects could be worth more than $10M." read more »
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Carriers Find Ways To Drive Customer ARPUsOpen in New Window
Avatar Posted by davemackey 71 days ago (http://feeds.informationweek.com)
Category: communications | Tags carriers, customer, arpus, , , ,
"ABI Research identifies the five factors that can drive up carriers' revenue while facing a U.S. cell phone subscriber rate at nearly 80%."<br /> read more »
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Customer demand adds Linux to industrial computer lineOpen in New Window
Avatar Posted by davemackey 164 days ago (http://www.linux.com)
Category: software | Tags customer, demand, adds, linux, industrial, line,
Jack M. Germain writes, "The rugged Everest PC line targets customers in the warehouse, freight, distribution, and field service markets. The Everest model is an all-in-one industrial computer deployed into harsh environments containing extremes of temperature, vibration, shock, or moisture. The most common installations are on forklifts, dock doors, manufacturing floors, and construction vehicles." read more »
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Netflix ups outlook; Customer acquisition costs fallOpen in New Window
Avatar Posted by davemackey 165 days ago (http://blogs.zdnet.com)
Category: other | Tags netflix, ups, outlook, customer, acquisition, costs, fall,
"Netflix said Friday it ended the second quarter with more than 8.4 million subscribers, up 25 percent from a year ago, and spent less money acquiring those customers." writes Larry Dignan. read more »
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